Shipping policy

WALQEN SHIPPING & DELIVERY POLICY 

At WALQEN, your order is generally processed and delivered safely within 4-5 business days after acceptance of the order across major parts of India. Other regions may take upto 7-10 business days after acceptance of the order depending on the location and accessibility. Your order may be subject to levy of cash on delivery charges, shipping charges or other charges as and when applicable. 

Delivery times are influenced by product availability, geographic location of customers, customers shipping destination, the courier partner's time-to-deliver the goods to the customers location, mega sale events, bulk orders, Government restrictions, force majeure events, festivals and such other circumstances that are beyond the control of WALQEN. In such situations/ circumstances, the delivery may be delayed beyond the standard delivery times. 

Goods will need to be signed upon delivery. In any event that you are not available to receive your product, we suggest that you specify the name of the person who would receive the delivery on your behalf. i.e. a family member, colleague, neighbour, etc. However, WALQEN takes no responsibility for goods signed by any other person. 

The delivery of the goods is processed at such address which is provided by you. WALQEN or its courier partner do not have any obligation to verify the details of the delivery address provided by you. You agree and understand that WALQEN shall not be responsible in any manner whatsoever for:

a)      delivery of the good(s) at a wrong address furnished by you;

b)     any loss/ damage to you due to incorrect, incomplete and/ or false information furnished by you;

c)      any deficiency in payment of consideration payable towards the good(s) purchased by you. 

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier partner that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse. 

For any complaints with regards to your order, please call or message our Customer Care at 91-8697535252 or email at walqen6@gmail.com within 7 business days of receiving your order for resolution. 

Shipping Within India 

Once your order is placed, it will be dispatched within the timeline mentioned on the respective product page. We partner with reliable courier and logistics providers to ensure safe and timely delivery of your order. 

While we strive to deliver across India, our shipping services are subject to the coverage area of our logistics partners. If your delivery address falls outside their service network, our team will contact you and make every effort to arrange an alternative delivery solution. 

Delivery Delays 

Delivery timelines are estimates and may occasionally be affected by factors beyond our control, including:

·        Festivals and public holidays

·        Adverse weather conditions

·        Natural disasters

·        Pandemics or public emergencies

·        Courier or transportation disruptions 

In such cases, we will do our best to ensure your order reaches you as quickly as possible. 

International Shipping 

International shipping charges and delivery timelines may vary depending on the destination country.

Important: For international orders containing more than one item, products may be packed together in a single larger box instead of individual boxes to ensure safe and efficient shipping. 

Please note that international shipments may be subject to customs inspections, duties, taxes, and import regulations of the destination country. Any such charges are the responsibility of the customer. 

All disputes in connection with this Shipping and Delivery Policy shall be governed and construed in accordance with Indian laws and are subject to the exclusive jurisdiction of Competent Courts at Delhi only.