Refund policy
WALQEN EXCHANGE POLICY
Acceptance of exchange of products shall always be subject to and conditional upon satisfaction of the terms and conditions of this Exchange policy as enumerated herein.
A product purchased by you shall be eligible for exchange, if and only if such product satisfies any of the following conditions:
1. The product is old/ delivered in a physically damaged/defective condition; or
2. The product has missing parts or accessories as ordered by you; or
3. You have received a product which is different from the product described in the invoice; or
4. You need a different size of the same product for perfect fit.
If the product purchased by you fulfils any of the above conditions, you are required to inform our Customer Care within 7 business days of receipt of the package, by writing to us at walqen6@gmail.com or calling on 91-8697535252 between 10:00 am – 6:00 pm, (Monday to Friday). However, the damaged/ missing product is required to be informed as above within 2 days of receipt of the package.
Exchange requests will be validated by our team and instructions on how to exchange the product will be provided via email within 2 business days from the date of receipt of exchange request from you. Thereafter, the reverse pickup will be arranged within 5 business days of receiving a follow up email from our team.
You are required to return the product with original packaging tags, labels, original packaging, without tempering of serial number, alongwith the freebies and other parts or accessories failure of which shall lead to rejection of replacement request. Please mention your preferred exchange size and style details on the invoice.
On receipt of the returned product, we will proceed to inspect the same and validate the claim. The inspection and validation of the claim will take place within 3 working days of receipt of the returned product(s). Our Customer Care team will be in touch with you thereafter.
Once approved as an eligible return, a credit note or exchange will be issued to you. If the product is found not eligible for exchange, it will be couriered back to you. Exchanges are subject to the availability of stock. In the event that an exchange may not be available, the company may issue a credit note against the full amount of purchase price excluding the cash on delivery charges, shipping charges or other charges (if applicable). Credit notes can be utilized on a future purchase on our website.
Exchange Guidelines:
a. Products once purchased are non-refundable. No money will be refunded for the products purchased by you.
b. WALQEN may accept exchange for products purchased only through its website. Products purchased through any mode other than its website are not eligible for exchange. Please note that used/ altered products cannot be returned/ exchanged.
c. Products can only be exchanged for a different size of the same style.
d. If your preferred size is unavailable, you may exchange it for another style of similar value.
e. We do not offer refunds or order cancellations.
Non-Exchangeable Items:
a. Products sold under a special offer/sale are not eligible for exchange.
b. Products purchased at discounted sale prices cannot be exchanged.
c. International orders are not eligible for exchange.
Delivery Delays
During festivals, pandemics, adverse weather conditions, or other unforeseen circumstances, deliveries may take longer than expected. We will always do our best to ensure your order reaches you as quickly as possible.
All disputes in connection with this Shipping and Delivery Policy shall be governed and construed in accordance with Indian laws and are subject to the exclusive jurisdiction of Competent Courts at Delhi only.